For smart meters, in the end is for the sake of users, or for the electrical industry for the sake of?

“The residential meter was replaced by a 'smart meter' with 'unknown' and then the payment method was forced to change to a pre-paid method. As a result, my life in electricity was simply tragic and dead...” On August 10, the netizen “wjzshh” was at a certain network in Sichuan. The forum posted a post "Potential Smart Meter!" At a high temperature of 30°C, there is no electricity. ” caused a lot of users to respond strongly. At the same time, an article titled "smart meter is very expensive and the electricity bill has soared to more than double! ” posts are also posted on the forum, causing hot debate.

The reporter visited some districts in this regard and the public bluntly stated: The smart meter is a bit "wounded".

Smart meter "can't afford to hurt"

Netizen “wjzshh” said: From opening the account, to the next few consecutive nights of power outages, I was caught off guard every time. On the evening of the 9th, the family had a power outage, and the high temperature of 30°C made it impossible for people to fall asleep.

The netizen complained that: The Electric Power Bureau does not have an online business office, unable to check in real time the arrears, can not be online recharge, smart meter intelligence where ah? Is a smart meter serving the people or blocking life?

The netizen pointed out many shortcomings in the service of the electric power bureau: The electric power bureau not only unilaterally canceled the convenient bank withholding method, but also unilaterally required the owner to pay attention to the status of the meter at any time. Regardless of the time, the arrears would be cut off. If there are only elderly children in the family and the electricity is cut off in the middle of the night, how do you go to the so-called electric supermarket to recharge? How to insert a card at the floor meter and refresh the payment?

Many netizens posted that: For users, the replacement of smart meters not only did not bring convenience, but added a lot of trouble, smart meters "can not afford to hurt."

The netizen “the soldier of the investment bank” told one of his saddest reminders: The power failure occurred at 1am. After waking up, he ran out and saw the electricity card running out. No choice but to run to charge, no cars in the middle of the night! After a half-hour walk, I finally arrived at the 24-hour recharge office. I touched out the card, and I got a gas card. Strongly call for the abolition of pre-payment of water and electricity.

The netizen “myxz” replies: “I have witnessed the painful experience that my friends have been looking for to pay for the network. Replacement of the meter has facilitated the electric power bureau and suffered from the people.”

In order to avoid the troubles caused by smart meters, net friend “srxh2011” proposed: “Can I send a message to remind me of a call?”

Public voices do not take plugs.

What are the opinions of Chengdu residents on smart meters? After visiting several districts, the reporter found that in addition to the inconvenience caused by the blackouts in the middle of the night, many citizens have new concerns: Why did the electricity bill soar after switching to smart meters?

"It's really not used to it. It's more trouble than it used to be." Talking about smart meters, Ms. Qi, who lives in Chengdu Chunxi Court, was a little dissatisfied. She said that they installed a smart meter last year. Apart from feeling that the charge of the electric card is inconvenient, it is more. The important thing is that electricity consumption soars. “In the past, we used more than 300 yuan in electricity per month. After replacing the meter, we charged 500 yuan for the first time. We thought we should be able to use it for 2 months. However, 1 month has not arrived yet. We actually run out.” Ms. Pei told reporters. The monthly electricity bill is now more than 1 times higher than usual.

Ms. Huang Jun, who lives in Chengdu Yiquan Apartment, also questions the smart meter. Earlier this year, the power supply company replaced the smart meter with Huang Jun’s community, and the grief of the electricity bill has been lingering since then. "I heard that the watch was not used properly when the watch was installed, and no installation fee was required. Even after it was installed, the amount of electricity would have soared." Ms. Huang said that the average monthly electricity bill is more than 400 yuan, which is more than twice that of the replacement of the meter. Air conditioning is on in the summer and the electricity bill is even more scary.

In order to dispel doubts, Ms. Huang once asked the power supply company, but the other person explained that there was no problem with the smart meter, but the sensitivity of the new meter was higher than that of the old meter, and the weak current similar to the patch panel could be measured, so the power increased. "The high sensitivity will not make electricity bills so ridiculous." Ms. Huang believes that the calculation of the meter reading is not clear to the user. Should it be more transparent?

The netizen “蹉跎” also posted on the forum, saying that “smart meters are very expensive, and electricity bills have soared to more than twice as high”, causing many netizens to resonate.

Experts suggest that providing more transparent and meticulous services is of utmost importance. “On the one hand, smart grid construction is a national livelihood project. People should understand and tolerate; on the other hand, the electric power bureau should increase service awareness. The electric power bureau’s smart meters, hardware With it, the concept of ideas and service awareness may not be able to keep up with the current prepayment methods, which need to be fully electronic and networked, so that citizens can pay at any time, and more importantly, the details of finances and fees must be made public so that the masses can quickly and easily Look for electricity bills. The technical content in these areas should not be high, and the test is service awareness. Without service awareness, no matter how modern the instruments and equipment, you are still a backward institution.” Hu Guangwei, an expert from the Provincial Academy of Social Sciences, said that electricity and the people Life is closely related and electricity cannot be used as a psychological burden on the people.

It is understood that at present, Chengdu Electric Power Bureau smart meter replacement number of 1.27 million, the promotion of the first in Sichuan, the country's leading. Hu Guangwei believes that as a smart grid construction that benefits people's livelihood, we must not only see the achievement of speed, but ignore the original intention of “people-oriented”. It is important to learn to listen to the people's heart. "If life is not at ease, what is the significance of rapid development? Therefore, how to provide more transparent and detailed services to the people is very important."

The department responded that the future will realize diversification of recharge. “Smart meters have only begun to be installed on a large scale after all. Many users have not developed good habits. We have also taken into consideration the perplexities of the public.” Faced with queries, Chengdu Electric Power Bureau staff Zhao Rainbow explained that when the balance of the smart meter in Chengdu area is less than 30 yuan, the background light of the meter will always start to alarm. Therefore, after the balance alarm, the user has enough time to recharge the electricity; at night, it can also be recharged at the 24-hour power supply business office and Industrial Bank.

In the future, network recharging will also be implemented. The Electric Power Bureau is improving the functions of the online business hall. Users can check the use of the current month's fees online so that users can pay fees in time. And will be automatically updated after the meter to achieve payment, in order to achieve a seamless transition with the bank deduction; at the same time will gradually set up recharge terminals in the community, each user home installation instant query terminal.

Zhao Hong also said that starting from August, through the power supply business hall, bus platforms, news reports, radio advertising and other channels, to the public to release smart meters related information, I hope the general public understand and support this project.

How much electricity is used by the stone in the mountains, and the message is free to inform you how to solve the "trouble" after installing the smart meter. Various attempts have been made throughout the country.

Changsha: The power department opened a free power SMS service based on new smart meter and SMS platform technologies. As long as the user registers his own mobile phone number with the electric network business outlet, the electric power department will provide a free text message reminding service for the user. Customers can also receive monthly electricity and electricity bills, electricity bill balances, and power outage notifications.

Shanxi: At present, 14,000 smart meter users in Shanxi Province have implemented remote cost control functions. When the user's electricity fee balance is less than 50 yuan, the system will send two electricity fee balances to prompt service messages. When the balance is less than 20 yuan, the prompt message will increase to three. After receiving the message, the user can directly reply or call 95598 to communicate with the customer service personnel and pay fees.