Let me start by saying this: contrary to what your insurance provider might claim, they don’t have the authority to force you into using a particular repair shop for your car. It's your call entirely.
While your insurance agent may push back, insisting that going with their preferred shop will save time, that’s often just a tactic to steer you toward a facility where they can secure higher payouts. At DaSilva’s Auto Body, we’re here to let you know that choosing us won't lead to any unnecessary delays—your car will still receive the necessary repairs promptly. Additionally, the idea pushed by insurers that independent shops lack guarantees on their work? That’s simply not accurate.
In fact, under Connecticut General Statute 38a-354, it’s illegal for insurance companies to pressure you into using certain mechanics or shops. If you’re ever told otherwise, it’s crucial to report it right away to the Department of Insurance at https://cidonline.ct.gov/ccf/.
To ensure accountability, make sure you copy all complaints you file with the Department of Insurance to these additional contacts:
- The Auto Body Association of Connecticut ([email protected])
- CT General Attorney George Jepson ([email protected])
- U.S. Senator Richard Blumenthal ([email protected])
- CT Insurance Commissioner Katharine Wade ([email protected])
Remember, your rights as a consumer are important, and standing up against unfair practices helps protect everyone. Don’t hesitate to take action if you feel pressured by your insurer. Your peace of mind—and your car—are worth it!
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